Terms & Conditions

All sales are final. Tickets will not be refunded unless the event is canceled and not rescheduled. 

Latecomers and persons leaving the auditorium will be seated at the discretion of the house manager. 

Artists and programs are subject to change without notice. 

Cancellations/Postponements – If a concert must be canceled or postponed due to inclement weather, ticket holders may exchange their tickets for tickets of equal value to any future concert. Ticket holders may also convert their tickets to a stored credit or convert the value of the ticket into a tax-deductible donation to the TSO.

Ticket Donations – If subscribers are unable to attend a concert, they may return their tickets to the TSO.  The purchase price of the ticket will be converted into a donation to the TSO, and the seats will be released for resale to the public. Patrons who choose to donate their tickets will receive an email confirmation containing a tax deduction receipt. Physical tickets do not have to be returned: please call the TSO Box Office at 850-224-0461 or email [email protected] to return tickets. 

Single ticket holders may return their tickets to convert into a donation or may exchange their tickets for a future event. 

Lost Tickets – Lost tickets may be re-sent via email or made available for pickup at Will Call on the night of the event. 

Will Call – Patrons may choose to have their tickets held at Will Call on the night of the event. The Box Office opens an hour and a half before the performance. 

Permission to Use Pictures – By making use of a TSO event ticket, you consent to have your image or likeness appear in any live or recorded video or other transmission or reproduction made in conjunction to the performance, including pictures in which the ticket holder may be included in whole or in part, composite or retouched in character or form, in conjunction with TSO events and concerts. Usage includes, but is not limited to, print, advertising, and online media. 

If you have any questions regarding these terms & conditions, please contact us.